Per our International Shipping Policies a shipping adjustment may be applied to your account for several reasons. If a shipping adjustment is applied, our Customer Care Team will create a Support Ticket with the reason for the shipping adjustment that will be sent to you by email. These emails will be sent to the email address you have on file with Heart & Body Naturals. A shipping adjustment may be applied if:
At the time your account was created, United States was chosen as your country. As a result, you were not charged the $12.95 for international shipping. Your country of residence will be corrected in your Back Office. Your account will be assessed the additional $7.00 US
The shipping charge was not added to your order at the time the order was placed, and as a result, your account is subject to a shipping adjustment.
The flat-rate for shipping a package under 2 pounds is $12.95. If your order exceeds 2 pounds, it will be subject to a flat-rate of $19.95. If your order exceeds 3 pounds, it will be subject to a flat-rate of $24.95.
A shipping adjustment may be applied if at the time of shipment your package exceeds a certain weight. If this happens the actual cost of shipping will be applied:
If your package exceeds 8 oz. an additional charge of $4.95 US will be applied.
If your package exceeds 1 lb. an additional charge of $9.95 US will be applied.
If your package exceeds 2 lbs. an additional charge of up to $14.95 US will be applied.
Additional shipping charges will be withdrawn from your commission balance or charged to the credit card we have on file for your account.
These rates are subject to change. All prices are in US Dollars, and exchange rates in your country may apply.